Prices. Prices are in USD and are shown on the pricing page and at checkout before you pay. Unless checkout says otherwise, they exclude sales tax or VAT, which is worked out from your billing location and shown before you confirm. Annual plans are charged as one payment for the year.
Free trial. Paid plans start with a 14-day free trial. You enter a payment card to start it, but nothing is charged during the trial. At checkout we show the date of the first charge and its amount. If you cancel before that date, you are never charged. One trial per person or organisation.
Automatic renewal. Unless you cancel, the plan renews automatically at the end of the trial and at the end of each billing period (monthly or yearly), and the price then in effect is charged to your payment method at the start of each period. It continues until you cancel.
Price changes. We will tell you at least 30 days before a price change applies to your plan. The new price only applies from your next renewal after that notice, and you can cancel before then without paying it.
Failed payments. If a payment fails we will tell you and try again. If it still fails, the plan may move to Free. You won't lose your account.