Withdraw from contract
If you are a consumer in the EU or UK, you can withdraw from a paid ROTEX plan within 14 days of buying it, without giving a reason.
Withdraw here
Give us the email on the account, check the details, and confirm. You'll get a reference straight away. Anyone can use this page, even if you're not sure the right applies to you. We'll treat the request as a refund request if it doesn't.
What withdrawing does
The paid plan ends and your account moves to Free. We refund every payment under the contract within 14 days of receiving your notice, to the original payment method, at no cost to you. The full terms are in the Terms and the Refund & Cancellation Policy.
Other ways to withdraw
You can also send us any clear statement that you are withdrawing, for example: “I hereby give notice that I withdraw from my contract for the ROTEX [plan] subscription, ordered on [date], [name], [email].”
ROTEX is operated by its operator (“we”, “us”).
Contact us through the requests page.